1. Professional Communication: Using Business Etiquette to Increase Your Professionalism Keeping Business Calls Professional Writing Effective E-mails and Instant Messages 2. Collaboration and Networking: Building Rapport through Strong Collaboration Developing Diplomacy and Tact Building Your Professional Network Conquering the Challenges of Public Speaking 3. Business Planning and Relationship Building: Telling a Business Story Preparing and Implementing a Business Plan Forging Relationships with External Stakeholders Capturing the Attention of Senior Executives 4. Business Ethics and Acumen: Developing Your Business Ethics Developing Your Business Acumen Key Elements of Business Execution 5. Leadership and Work Environment: Assessing Your Own Leadership Performance Positive Atmosphere: Establishing a Positive Work Environment Positive Atmosphere: Establishing an Engaged Workforce Communicating Vision to Your Employees 6. Problem Solving: Problem Solving: Defining and Stating the Problem Problem Solving: Generating Solutions Problem Solving: Choosing and Implementing the Right Solution

1. Quick Books QuickBooks Pro 2020: Getting Better Acquainted with QuickBooks QuickBooks Pro 2020: Installing & Setting Up the Application QuickBooks Pro 2020: Dealing with Customers, Sales, and Tax QuickBooks Pro 2020: Managing Accounts, Vendors, & Inventory QuickBooks Pro 2020: Setting Up Invoicing, Bills, and Payment QuickBooks Pro 2020: Working with Files, Documents, and Reports 2. Workplace HR Fraud, Waste, and Abuse Integrity in the Workplace Preventing Fraud and Abuse Sexual Harassment Prevention for Employees Workplace Harassment for Employees

1. Interacting with Customers 2. Providing Telephone Customer Service 3. Keeping Business Calls Professional 4. Facing Confrontation in Customer Service 5. Communicating Effectively with Customers 6. Controlling Conflict, Stress, and Time in a Customer Service Environment 7. Retail Safety 8. Difficult People: Why they Act That Way and How to Deal with Them 9. Resolving Workplace Conflict Using Business Etiquette to Increase Your Professionalism 10. Difficult People: Can't Change Them, so Change Yourself 11. Reaching Goals Using Perseverance and Resilienc 12. Time Management: Ready, Set…FOCUS! 13. Developing a Personal Accountability Framework 14. Being an Effective Team Member

The Basics of Marketing The People and Planning in Marketing Product, Pricing, and Promotion in the Marketing Mix Distribution and E-Marketing Ethics in the Marketing Mix Competitive Marketing Strategies: Analyzing Your Organization 1. Digital Marketing Building a Digital Market via Websites and Email Embracing the Digital Opportunity Social media and Social Selling Creating Effective Social Customer Service 2. Product Management Product Management: An Overview Product Management: Metrics for Product Managers Product Management: Building a Product Roadmap and Agile Product Management Product Management: Create a Go-to-Market Plan Product Management: Building a Product Strategy Product Management: Competitive and Market Analytics for Product Managers 3.Operations and Supply Chain Management: Operations Management Functions and Strategies Strategic Product and Service Management Supply Chain Management Basics: Cutting Costs and Optimizing Delivery Inventory Management: Aligning Inventory with Production and Demand Optimizing Operations Using Demand Forecasting and Capacity Management Vendor Management for Technology Professionals

1. The Art of Staying Focused 2. Bridging the Diversity Gap 3. First Aid: Basic 4. First Aid: Automated external defibrillator 5. First Aid: CPR 6. First Aid: CPR (Compression only) 7. First Aid: Medical Emergencies 8. First Aid: Mental Health Awareness 9. Safety Short: Coronaviruses and COVID-19 10. Navigating the Post-Pandemic Workplace 11. HIPAA Privacy Essentials 12. HIPAA - Security Rule for Business Associates 13. HIPAA - Security Rule for Covered Entities 14. HIPAA - For Non-Medical Employees

1. Becoming Your Own Best Boss 2. Keeping Business Calls Professional 3. The Art and Science of Communication 4. Writing Effective E-mails and Instant Messages 5. Navigating the Workplace with Emotional Intelligence 6. Overcoming Your Own Unconscious Biases 7. How Culture Impacts Communication 8. Using Communication Strategies to Bridge Cultural Divides 9. The Building Blocks of Building Trust 10. Being an Effective Team Member 11. Difficult People: Why They Act That Way and How to Deal with Them 12. Difficult People: Can't Change Them, so Change Yourself 13. Difficult People: Strategies to Keep Everyone Working Together 14. Taking Stock of Your Work/Life Balance 15. Staying Balanced in a Shifting World 16. Take a Deep Breath and Manage Your Stress 17. Self-improvement for Lifelong Success

1. Energy Conservation Basics: Conducting an Energy Audit 2. Energy Conservation Basics: Energy and Its Sources 3. Energy Conservation Basics: Energy Consumption and Loss   4. Energy Conservation Basics: Practical Conservation Measures   5. Energy Conservation Basics: Why the Energy Crisis?   6. Generating Steam in the Power Plant: Transforming Energy into Work 7. Waste to Energy Fundamentals: Ash Handling and Material Recovery   8. Waste to Energy Fundamentals: Characteristics of MSW Fuel   9. Waste to Energy Fundamentals: Furnace Designs   10. Waste to Energy Fundamentals: Integrated Plant Operations   11. Waste to Energy Fundamentals: Introduction to Waste Combustion   12. Waste to Energy Fundamentals: MSW Handling   13. Waste to Energy Fundamentals: Municipal Waste Combustion   14. Building a Strategic Commitment to Sustainability 15. Sustainability: Adopting a Green Lifestyle   16. Sustainability: Clean, Green Energy Choices   17. Sustainability: Industry and Business Processes   18. Sustainability: Product Selection   19. Sustainability: Waste Reduction 20. Supply Chain Short: Environmental Practices